Shipping policy

Last updated: October 16, 2026

Where we ship

We currently ship to addresses in the United States, including APO/FPO/DPO addresses. We do not ship internationally at this time.

Processing time

Orders are packed and shipped within 2 business days, Monday through Friday, excluding holidays. Orders placed after 12 p.m. ET or on weekends begin processing the next business day. During launches, promotions, and holidays, processing may take a little longer.

Shipping rates and delivery times

Standard shipping within the U.S. usually arrives in 3–5 business days after your order ships. It costs a flat $7.99. One-time orders of $70 or more and subscription orders of $30 or more ship free.

Express shipping within the U.S. usually arrives in 1–2 business days after your order ships. Express rates are calculated by the carrier at checkout.

Delivery times are estimates from the carrier and aren't guaranteed. Final shipping costs are shown at checkout before you pay.

Tracking

Once your order ships, you'll get a confirmation email with a tracking number. Tracking can take up to 24 hours to update.

Subscription shipments

Subscription orders are processed on your scheduled renewal date and ship within the same processing window above. Subscription orders of $30 or more ship free. Subscription orders under $30 ship at the $7.99 standard rate. You can change your next ship date at any time before it processes.

Lost, delayed, or stolen packages

If tracking hasn't updated in 7 business days, or your package shows delivered but you can't find it, email info@cieloalto.com within 14 days of the expected delivery date. We'll work with the carrier and, where we can, send a replacement. Please double-check your shipping address at checkout; we aren't responsible for orders sent to an address entered incorrectly.

Address changes

Need to change your address? Email info@cieloalto.com as soon as possible. Once an order has shipped, we can't redirect it.