Cancellation policy

Subscription Terms and Conditions

Last updated: October 16, 2026

These Subscription Terms and Conditions ("Terms") explain how your Cielo Alto subscription works, including billing, delivery, changes, and cancellation. By starting a Cielo Alto subscription, you agree to these Terms in addition to our general Terms of Service and Privacy Policy.

1. How Your Subscription Works

When you choose Subscribe & Save, you agree to receive the products you selected on the delivery schedule you chose (for example, every 30 days). Your first subscription order is 25% off the one-time price, and every subscription order after that is 20% off. The WELCOME 10% off code applies to one-time orders only and can't be combined with subscription pricing. Your subscription renews automatically. We charge the payment method on file on each renewal date until you cancel. Each charge equals the subscription price of your items, plus any applicable shipping and tax, as shown at checkout.

2. Renewal reminders

We'll email you before each renewal with the date and amount of your upcoming order. If your price ever changes, we'll let you know before you're charged the new price.

3. Billing

Your payment method will be charged automatically on or shortly before each scheduled order date. We will send a reminder email 2 days before each charge.

It is your responsibility to keep your payment and shipping information current in your customer account. If a payment fails, we will notify you and attempt to process the charge again. If payment cannot be completed after 3 attempts, your order will not ship, and your subscription may be paused/cancelled.

4. Shipping

Orders are delivered on your chosen schedule, starting from the date of your first order.

Subscription orders of $30 or more ship free. Subscription orders under $30 ship at a flat $7.99 standard rate. Each subscription order is processed on its scheduled renewal date and usually ships within 2 business days. You'll get a tracking email once it ships. You can change your shipping address or next ship date anytime before your order processes. For delivery times and lost-package help, see our Shipping Policy.

Free shipping applies only to recurring subscription orders. If your first subscription order includes one-time purchases, shipping for that order will be calculated based on the full cart. Future recurring shipments will follow standard subscription shipping rates.

5. Managing Your Subscription

You can manage your subscription at any time through your customer account. Depending on the options available, this may include the ability to:

  • Change your delivery frequency

  • Swap flavors or add products

  • Update your payment or shipping information

  • Skip an upcoming order

  • Reschedule your next delivery

  • Cancel your subscription (subject to Section 6)

Changes must be made before your next order is processed to apply to that order. Cielo Alto reserves the right to adjust which self-service options are available in the customer account at its discretion.

6. Cancellation

Subscriptions require a minimum of two (2) deliveries before cancellation is available. Once your second shipment has been processed, you may cancel at any time, with no cancellation fees, through your customer account or by contacting our customer care team.

Any order already processed or shipped before your cancellation request will not be affected, and our standard Return Policy will apply to that order.

7. Changes to These Terms

Cielo Alto may update these Terms from time to time to reflect changes in our subscription offerings or policies. We will notify active subscribers of material changes by email. Continued use of your subscription after changes are posted constitutes acceptance of the updated Terms.

Questions

If you have any questions about your subscription, delivery schedule, or cancellation, please contact our customer care team at info@cieloalto.com. We're happy to help.